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Toys R Us Complaint - in store misleading
Toys R Us Complaint

Toys R Us Complaint


in store misleading

I purchased today a Loving family Grand house complete $159.99 in Hazlet NJ and they had 2 signs under the house that said if purchasing the Grand house you get the loving family mini van free with purchase. I read it over 3 times before purchasing. When I went to pay it didn't ring up free when questioned, the assistant manager said it was only for the regular grand house for 69.00 and not the Grand house complete , Oh Im very sorry that it is misleading that she encountered the same complaints from others. WELL why didn't she TAKE THE DAMN SIGN DOWN. They are supposed to honor a mistake but no didn't even remove the sign ... NO WHERE ON THAT TICKET STATES THOSE STIPULATIONS AND THAT IS MISLEADING THE CUSTOMERS. All it says is buy a grand house and get the van FREE!!!! This is a bunch of BS and never EVER will I shop toysrus again.I hope they close down. They should state on that ticket that it excludes the Grand complete.

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