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Toys R Us Complaint - do not allow return!! - zero gravity car
Toys R Us Complaint

Toys R Us Complaint


do not allow return!! - zero gravity car

on Dec. 13, 2009, I just bought a Laser micro zero gravity for my son yesterday. Right after we came home, my son open it and charge the car. Out of suprise, it is not moving. Therefore, the very next day morning, I bring the toy back to Toy r us for return. The response I have received is NO. you can only exchange since you open. The thing is how can I trust that toy any more since the bad experienced I had. Second is what happen if I got another bad one? I need to go back and exchange again. I do not have time for that game. The most angry part of all is when I request to speak to manager of the store. The manager's express attitude is more like "it not my business and problem".

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PeopleLie says: (9 years ago)
Somehow I feel you have left out a lot of the story. My couple thoughts are what did you do for them to not want to help you. Did you speak with a tone? Did you belittle someone? Did you walk in all demanding! Did you call the manufacture? I have had nothing but great experiences at Toys R Us. So when I hear people complain about the service, I am wondering why you had a problem. Did you have the receipt since you just bought it? Why didn’t you take another, isn’t that what you bought in the first place? Something not right with your story!

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