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Toys R Us Complaint - What Free Shipping?
Toys R Us Complaint

Toys R Us Complaint


What Free Shipping?

I ordered 4 items on order number 7747799218. Ordered on line because it stated free shipping on everything for orders $49 or more. Then said see details which i looked at. It showed exclusions as follows "Excludes baby items & kids furniture, video game consoles/handhelds, software, accessories, gift cards and buyer protection plans". 2 of the items in this order were video games. When I contacted customer service they said I wasn't getting free shipping because I ordered software. I argued with the rep but she insisted that video games were considered software. I gave worked with computers and software for over 30 years, video games have never been considered software. When I told the rep Iwanted to order canceled she told me I couldn't cancel it but I could send it back and pay for return shipping. Also said I couldn't return to store because of payment method used (what does that have to do with it) Never would have ordered 4 small items and paid 18.65 on shipping charges, which is absurd. Ordered because they said "Limited Time Offer. Free Shipping on Everything". (i did read exclusion list as stated above). Will never purchase from Toys R us again. From now on will shop and purchase on Amazon.

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techyRN says: (6 years ago)
Free Shipping is NOT free! I also got duped by the huge "Free Shipping" ads all over the Toys R Us site. I ordered 2 items on order number 8379633208, 1 item was shipped for free but I was charged 33 bucks for the other item which was a large playhouse. Apparently only $20 worth of free shipping is covered - the remainder is charged to the customer. While it is my fault for not noticing this at the time of purchase, this is a very slimy way to do business and clearly misleading the customers. I still would have purchased this item BUT would have picked this item up 2 blocks away at the nearest store if the exceptions to shipping were made more clear. I give Toys R Us an 'F' for purposely misleading the customer.

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