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Toys R Us Complaint - Unfulfilled Christmas Order - Yvolution Fliker Lift
Toys R Us Complaint

Toys R Us Complaint

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Unfulfilled Christmas Order - Yvolution Fliker Lift


I purchased a scooter online for my son for Christmas on Dec. 4. At that time I was given the option of picking the item up in store or having it shipped to me. I chose the convenience of having it shipped to me for free. This turned out to be a mistake. I received an email shortly thereafter saying the order had been received and the scooter would be delivered on or before Dec. 9.

On December 9 I received an email saying the item had been delayed and no shipment date was available. Upon calling customer service I was told that the item was out of stock and there was no scheduled shipment date and that I should probably try to buy the item from another retailer to insure that I would have it in time for Christmas.

I then found the item on ebay, where lo and behold it was available to buy directly from toysrus!!! I called toysrus customer service again and was told that the item was out of stock and I would not be able to be fulfilled through ebay either.
Why does toysrus offer items on their website, and for purchase through ebay, when they are out of stock? It is misleading and frustrating to customers who are trying to fulfill the Christmas wishes of their children, only to find out days later that the item they thought they had purchased is not available.
This is unacceptable customer service and I will no longer be a toysrus customer, when there are many other reliable retailers out there who provide the level of customer service that I expect to receive.

In the end I was able to purchase the scooter from an individual on ebay for $55 more than I had paid toysrus.


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