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Toys R Us Complaint - Toys r us delivery lost! - Baby Einstein Caterpillar exercise play gym
Toys R Us Complaint

Toys R Us Complaint

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Toys r us delivery lost! - Baby Einstein Caterpillar exercise play gym


I placed an order Nov. 28/14. I received an emailed stating it was shipped Dec. 8/14. Got a call stating it was ready for pick up (Dec 10/14) since my condo wouldn't accept this large order. Dec. 11/ 14 I go to pick it up but the courier gives me the wrong package and so had to go back Dec. 15/14 to return it and get my package. Turns out they don't have it there, it's lost!!! (pretty sure this retailer gave my package to someone else!) I wanted this as a gift for my niece's baptism for Dec. 13/14. Spent 1.5 hours on the phone with very incompetent and unhelpful customer service reps who did not seem to know what they were doing. A courier complaint was submitted and Purolator is also completing an investigation. I just want to be able to go to the store and pick it up at the sale price. Wish me luck will probably take another couple of hours and apparently it's up to the store to see if they will honour the sale item price... Absolutely ridiculous, time consuming and extremely unhelpful Toys r us , never again.


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