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Toys R Us Complaint - Toys R us, Bad service - Trampoline
Toys R Us Complaint

Toys R Us Complaint

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Toys R us, Bad service - Trampoline


Their customer service stinks. Was lied to multiple times about location of my product. Was told it is shipping tomorrow 3 times. It was to be a Christmas gift for my grandson to help with his therapy. I ordered it on November 27th. Online it said it shipped the 28th. UPS had a label but that was all. Called 10 days later to be told it was in corner and shipping in 2 days. Never received and status never changed. Another call made 10 days later. It was then changing warehouse and I would have by Christmas. Well Christmas Eve came and I went shopping (somewhere else, of course) to get the poor boy a present. called after Christmas and got the run around two more times. I finally posted on Facebook. A man messaged me and told me he would help. But he didn't. Instead he credited my account without asking. I wanted my trampoline!!!! I will not longer order from them, even if it costs me more. I have never been so angry.


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