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Toys R Us Complaint - Toys R Us...held order and can't tell me why and they cant help me - 7 items for a toy order being shipped to Ky....
Toys R Us Complaint

Toys R Us Complaint

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Toys R Us...held order and can't tell me why and they cant help me - 7 items for a toy order being shipped to Ky....


I placed a order for my kids on Nov 28th. For over 8 days now my order status has said "item located in stock" However they have missed 2 ship dates now. I have called many many times been on hold for hours only to be told they don't know what the issue is and cant help me. This has been going on for 4 days now. I was told by 2 different CS Reps they would call me back and never did I get a call back. I was told today they can't cancel my order and they have till Jan to ship. HELLO...NO YOU DON'T! The order was over $250 and I ordered it a month before christmas to avoid this. I've called the Corp number only to leave a message and not hear back from them now. WHATS GOING ON WITH MY ORDER? WHY CAN'T I CANCEL IT? I have a ref# but it's gotten me nowhere.


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