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Toys R Us Complaint - Toys R Us - they should be out of business - horrible customer service
Toys R Us Complaint

Toys R Us Complaint

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Toys R Us - they should be out of business - horrible customer service


First of all, the price is higher than most other retailers.
Second, their customer service is terrible. I ordered some infant training toothbrush from them but I got toddler training toothbrush which is totally different from what their webpage shows. A month ago, I ordered some cover up for my girl who would have water playing at the day care. 14 days later, I got an email saying the item would be shipped. I waited another two weeks but the item still didn't show up. I had to dig through their webpage to find a phone so that I can call and had to press numerous buttons to get to speak to a person. I was told the item was out of stock and they can start processing the refund. This is something that has never happened to me although I have ordered millions stuff online. First, they should never charge me before the item is shipped. Second, they should let me know the status of my order. What if I never contacted them? Would they refund me? I don't know why they are still in business. Anyway, I would never shop with them. Unacceptable customer experience.


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