Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Toys R Us Complaint - Toys R Us terrible customer service - Lego sets
Toys R Us Complaint

Toys R Us Complaint

ADVERTISEMENT

Toys R Us terrible customer service - Lego sets


I ordered two items online on a buy one get one 50% off promtion, with free shipping. AFTER I placed the order, I received a message that one item was not available. I was charged full price for the second item, as well as shipping. I was not given the option to change my order or to cancel it. I called TRU and was on hold for over 5 1/2 hours. I never did get through that day. I sent an email to them and received no response. The next morning I called again and was finally put through to a person who told me she could not cancel the order at this stage of processing, but I could return it for a refund. However, the shipping charges would not be refunded. I told her that was unacceptable and I told my story. I explained that it wasn't fair for me to have to pay shipping charges when I was not given an option of changing my order. The only reason I ordered from TRU in the first place was because of this promotion and the free shipping. She said she could not help me but she could transfer me to a "universal specialist" who could. She transferred me and I sat on hold for 10 minutes. I am done waiting on this company. I will return it and be out the shipping charges. I will never purchase another item from this store again.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Toys R Us
SUBMIT a ticket
for Toys R Us
WATCH videos
for Toys R Us
More Toys R Us Reviews and Complaints MORE reviews and complaints
for Toys R Us

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Toys R Us reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team