Toys R Us Complaint

Toys R Us Complaint


Toys R Us - now a leader in Judging the customers

I visited Toys R Us Edmonton-north store (97 Street, TOYS R US #3535) on July 13th. I purchased two big toys and a couple of small items and paid $99.72.
While at the till, I was served by an employee who tried to sell me an insurance for the toys. I listened to her pitch and then politely refused the insurance. She rolled her eyes, rang in my purchase, and said "That would be $99.72 straight into the garbage". I asked her to repeat what she said (because I wanted to record it), and she refused rolling her eyes again!!??
Is that how Toys R Us trains your staff to treat the customers who spend, on average, $500-$600 a year in your store? I can shop anywhere for the same merchandises. I was choosing the Toys R Us because it was convenient. However, I REFUSE to be pushed into a purchase I don't want and to be judged and insulted by your so-called "customer service" for the choices that I make about spending MY money.
I hope that this is something that the store is going address on their end. On my end, I have all the time in the world to share the experience with various audiences :). Thank you!

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