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Toys R Us Complaint - Toys R Us Worst Ever! - Toys R Us
Toys R Us Complaint

Toys R Us Complaint

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Toys R Us Worst Ever! - Toys R Us


Went to Toys R Us in Natick, MA. Had purchased $270 worth of toys. Found several items for half the price at Target. Brought $100 worth of items back for return. Explained I found them lower priced at Target. Told by Customer Service person that Toys R Us price matches and would have done that for me. So I go and get some hot wheels gift packs. $10.99 at Toys R Us. $7.99 at Target. I go to the desk, same person, and show her my Target receipt for lower price. Says she "can't be sure" it was the same item based on my receipt. They sure made that easy. I express my displeasure at her attitude (especially since 5 minutes earlier she told me about the price match and I had a receipt) and she says, "So you expect me to give you a random $3.00?" I was in shock. I suggested that she look at how much I had spent at the store ($170, even with the $100 return) and think about how she was quibbling over $3. She got snarky and really rude, said she would do it, but in a nasty, edgy manner. She rang it up and then told me to "Have a fantastic day" in a really sarcastic manner. That's it!! I'm done with Toys R Us and especially this store in Natick, MA. I will shop Target all the way. I'm telling everyone I know this story and posting wherever I can. Target's prices, attitude, and customer service is way way better.


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