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Toys R Us Complaint - Toys R Us-Billing Dept - ToysRUs.com
Toys R Us Complaint

Toys R Us Complaint

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Toys R Us-Billing Dept - ToysRUs.com


Purchased thru their toll free number on 11/19/14. Received damaged goods and was promised the "surcharge of $124.99 would be waived". Contacted guest relations 8 times. All of their agents were pleasant, professional and accommodating on the phone and promised this would be rectified. The guest relations agents hands were tied though-supervisors failed to either contact me back (4 no return calls or emails)or correct the problem. So I kept calling the supervisors. All of them "promised me they would honor the agreement and notify billing dept. to credit me $124.99". The billing dept. seems to be an entity in itself, with no input from supervisors. What was promised to me by Toys R Us supervisors NEVER transpired. Requested supervisors put in writing/email what they told me on the phone. None complied. 12/23/14 was my last contact with them.


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