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Toys R Us Complaint - Toys R Us
Toys R Us Complaint

Toys R Us Complaint


Toys R Us

I had a layaway made online for my daughters Christmas. I made all my payments ontime and online with no problem. But on December 11 2014 when i was making my last payment i kept receiving an error so I called in to make the payment. The payment was made and then the problems begin. 1st the rep was asked to hold while i check my account to verfiy the payment......once i replied ok its done whats the confirmation number she stated something and hung up. So i didnt think much of it since the charge was stated on my statement as Toys R US for the correct amount. I wait a full 24 hours to check Toys R Us website to make sure my layaway was updated so that i could start tracking my shipment and thats when I was told i still need to make my final payment. OH NO then im calling to 1800 number which i find out is not Toys R US IT A FREAKING 3RD PARTY THAT WAS CONTRACTED AND TRAINED OF A PIECE OF PAPER WHERE SUPERVISORS WILL NOT TALK TO CUSTOMERS AND EVERY OTHER HORRIBLE CUSTOMER SERVICE CAN BE DISPLAYED. Long story short my daughters Christmas is ruined i have to wait to have 201.22 credited back to my account and it all took 3 days and still nothing was done thanks alot RUS you suck!!!!!!!!

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