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Toys R Us Complaint - STAY AWAY FROM TOYS R US!!!!!! HORRIBLE ONLINE CUSTOMER SERVICE.
Toys R Us Complaint

Toys R Us Complaint

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STAY AWAY FROM TOYS R US!!!!!! HORRIBLE ONLINE CUSTOMER SERVICE.


TOYS R US IS HAS THE WORST CUSTOMER SERVICE EVER!!! I ORDERED AN ITEM AND SELECTED 2-5 BUSINESS DAYS SHIPPING. A WEEK LATER ( 1 DAY BEFORE THE DAY IT SHOULD HAVE ARRIVED AND 2 DAYS BEFORE MY DAUGHTER'S BIRTHDAY) I RECEIVE AN EMAIL THAT STATES THAT THE ORDER WAS NOT SHIPPED AND HAS BEEN DELAYED AND EXPECTED SHIPPED 30 DAYS LATER! MY ISSUE WITH THIS IS THAT THEY SHOULD HAVE NOTIFIED ME IMMEDIATELY WHEN THERE WAS AN ISSUE! I AM HERE COUNTING ON AN ITEM TO COME AND TO FIND OUT A WEEK LATER THAT IT IS NOT IS JUST INSANE! THAT IS NOT CUSTOMER SERVICE, BE UPFRONT WITH YOUR CUSTOMER'S. SOMETHING NOT BEING AVAILABLE OR BEING OUT OF STOCK IS FINE AND OUT OF THEIR CONTROL HOWEVER, HAD I BEEN INFORMED I WOULD HAVE HAD TO UNDERSTAND THAT AND SEARCH OTHER PLACES OR A DIFFERENT ITEM!
AS WELL AS WHEN I CALLED THE CUSTOMER SERVICE, THE REP HAD NO IDEA WHAT I WAS SPEAKING ABOUT. HE CONTINUED TO TELL ME THAT I WOULD BE RECEIVING THE ITEM TOMORROW AND HAD NO CLUE WHAT I WAS SPEAKING OF. I USED TO BE A LOYAL SHOPPER OF TOYS R US HOWEVER, I HAVE LOST ALL FAITH IN THEM AND I WOULD NEVER RECOMMEND ANYONE TO SHOP WITH THEM! I SUGGEST YOU TAKE YOUR MONEY ELSEWHERE WHERE THE CUSTOMER SERVICE IS VALUED AND THEY ARE LOYAL TO THEIR CUSTOMER'S!


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