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Toys R Us Complaint - Rewards are not valid
Toys R Us Complaint

Toys R Us Complaint


Rewards are not valid

I signed up for my Baby Registry at Babies R Us and was happy to learn about their reward dollars for the dollars you spend. You have to spend quite a bit to receive some back. After hundreds of dollars spent after our baby shower, I should have received $11 in rewards dollars. After not receiving anything, when I logged into the system to see where the dollars were, they said they had expired. They said they should have emailed them to me. I checked my email in full, and I had received other emails from the email address they would have come from, but never received the reward dollars. After calling customer service and even talking with a manager, they said there was nothing they could do. After all of the money I spent on my baby registry at this store, they couldnt even offer the $11 that they advertised up front. I told them I never received it, how could they not offer it, and they said there was nothing they could do. I will never shop at Babies R Us ever again if this is how they treat their customers who sent all of the baby shower guests to this store and shop here very often for a new baby. This is customer non-service.

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redegroo says: (7 years ago)
I have the same problem as the others that have posted here. The retail associates not properly training in providing information on the terms and conditions, improper notification when the T&C changes, refusing to reissue rewards even when the primary cause was a technical problem on their side, and a customer service staff that only seems to know the phrase "according to the terms and conditions, ..." to explain why they can do nothing.

Rican says: (7 years ago)
This whole rewards card thing is a joke. Last Christmas we dropped a few $$$, they gave my husband this card so I decided to use up the rewards for my kids birthday, which is coming up. When I tried to register it wouldn't let me. I call the 800 number, and the response that I was given was; you have no authorization to register it. Because it was my husbands name on the card. Really??? It's a toy card, it's not like it's a credit card and I am trying to book a trip to the bahamas. It's my husband good grief. They refused to help me get this card registered. I told them my husband is a busy man and does not have the time to deal with this. Well they may have waisted my time, but I got the same toy my kid wanted at target at a better price and with a Target store coupon. Not my loss. This card is garbage and that is exactly were it is going.

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