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Toys R Us Complaint - Poor
Toys R Us Complaint

Toys R Us Complaint

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Poor


TOYS R US WILL NOT SURVIVE WITH ITS POLICY!

I just recently purchased the eyeclops mini projector for my son on Monday. I had been searching for this product since christmas, so I was extremely happy to find it. Before I had bought the item I had asked the cashier "What is the return policy" because I had ran into this problem once before with a company before and she (the cashier) told me that I had 90 days to return it. She had asked me did I want to buy the protection plan since it was an fairly expensive item and I had replied to her could I buy it at a later time and she replied yes. So I did not purchase the protection plan. I take the product home only to find out that it did not work. I took it to a store in my area and they stated that I would have to return it to the store that I purchased it from and I stated that it was far from my home, and she stated that they did not have that product at that store. I was so pi$$ed off after she told me that I could not return the product and I said why not. She told me that once an electronic item it can not be return. I said where is that on the receipt and she turned receipt over and it stated that. I said well could I buy the proctection plan and at first she stated no until I said that's not what I was told and then the manager said that I could purchase it. For some reason I still did not purchase it. I was so pi$$ed off at this policy I said that I will not buy from Toys R US EVER AGAIN and with this type of policy in place this company will not be in business around too much longer!!!!!!! DO NOT BUY FROM TOYS R US EVER!!!!!!!!!


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Comments


BitchPleaseerer says: (8 years ago)
 0
LOL..Thats kind of funny...I looks like your pissed at yourself. You dont have to return the item to the original store...It says you just need a receipt..And since it was broken, all they were going to do was throw it away anyways so they could have returned it for you...There is always toysrus.com..Also, give the cashier a break..She could of been new for all you know, and just like you, do you think cashiers read the return policy's?? no, their just their to check you out, if you had a return concern go to customer service...




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