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Toys R Us Complaint - Horrible customer service at Toys R Us - DRESSER
Toys R Us Complaint

Toys R Us Complaint


Horrible customer service at Toys R Us - DRESSER

I really like the dresser - I'm giving a poor review for the service that was provided by BRU.

My dresser was damaged when we received it in 2 spots - a scratch on the front drawer and a hole in the back.

I called them to see what my options were. I offered to keep it and try to repair it myself if they refunded the shipping surcharge in exchange since nobody wants to return that heavy and expensive dresser. They said they had to talk to mgmt to get approval and would call me back. Nobody ever did so finally after 2 weeks I called. They offered to give me $50 in exchange for keeping the dresser - $50 for a $600 dresser!

I told them to return it, refund my money and I would not be buying another dresser from them. They couldn't tell me how much refund I'd be receiving and told me someone would call in 3 days. Well, nobody ever called. So again I called and I'm waiting on their poor customer service to return this heavy and expensive dresser so I can buy another one and complete the nursery prior to baby's arrival.

I received an email to complete a customer service survey and when I went to take it (24 hours later literally) it was expired! How does a survey expire and why does less than 24 hours seems reasonable to anyone?

I will not be purchasing any of our remaining larger baby items from here due to the lack of customer service and consideration of time and money we invest.

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