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Toys R Us Complaint - Horrible customer service
Toys R Us Complaint

Toys R Us Complaint

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Horrible customer service


Horrible customer service! Noted an error on the shipping address and as soon as order was placed, contacted customer service and said there was nothing they can do since the order has been sent to the warehouse. I was advised that as soon as i get the tracking number from the carrier, i could easily have the carrier reroute the package. Called the carrier and told me i was given a false information and that only the shipper can change the shipping address. Called customer service and representative was rude. Said there was nothing they can do since it was my fault that the shipping address was wrong and that i will not be refunded for the products. Worst customer service i have encountered.


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