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Toys R Us Complaint - Can't meet shipping obligations
Toys R Us Complaint

Toys R Us Complaint


Can't meet shipping obligations

Ordered my gift items on the Dec 21.To ensure that they will get here on time I paid for expedited shipping.

The website advertised this option as 2 day shipping so I would be getting them on Dec 23. Nope. Called both Toys R Us and FedEx numerous times. Instead I was flat out told by FedEx that the packages were never dropped off.

My final call to Toys R Us, I was told nonchalantly that I will be getting them Tuesday. If you guys can't fulfill shipping obligations why lie or advertise it. Now I have to wait until Tuesday for my kids to open up the rest of their gifts.

Never again.Horrible customer service.

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