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Toys R Us Reviews

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  • North Bend Toys R Us Express

    I went into the North Bend Washington Toys r Us express today and had such a great experience! One of the employees Brianna provided honestly one of the greatest customer experiences I have ever had in a toys r us or anywhere! As soon as I entered the store, she asked if I needed help finding anything. I explained to her I'm trying to find a gift for my cousin and told her what he liked and was into. She provided me loads of ideas while showing me awesome things I could buy! She was super friendly and great company to be around. If there is an employee that should be recognized it... More...
    (Shopping, Chain Stores)
    JohnBarlycorn's Picture   JohnBarlycorn    0 Comments   Comments
  • Thumbs Up from my son

    I have 2 of these tablets. One of them I got because the s7 power button stopped working and the company sent me brand new upgrade. All I had to do is pay yo ship it to them. These tablets have Google play and the kurio store. If you don't mind entering a password any time you want to use the tablet it awesome for adults too I have the amazon app store on mine as well but you have to allow unknown sources to install it. Plenty of apps with 3 stores I have amazon I only have to buy things once and applies to all devices. In Kidd mode it is as restrictive as you want it to be you can set... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Patvaz's Picture   Patvaz    0 Comments   Comments
  • Online order mishap and the amazing employees that fixed it!

    I just wanted to give a HUGE shout out to the telephone reps and Peggie from Selma! I had two online purchases and each had issues. Even though everything I ordered online was in stock at the time of purchase, one item was cancelled due to back ordering. The second order was delayed by almost a week even though I paid for expedited shipping. The two individuals I spoke to over the phone clarified everything and insured I completely understood the situation. They were prompt, polite, curtious, and personable. They turned and irate customer around into a happy one and even refunded my charge... More...
    (Holiday shopping reviews)
    kat6308's Picture   kat6308    0 Comments   Comments
  • Toys R Us - excellent shopping experience!

    Shopped at Park Meadows Toys R Us yesterday (Saturday, Nov. 15th). Howard in the bike / scooter department was amazing! In fact, I remember purchasing a bike from him last year as well. He was very helpful and proactive in answering questions and providing feedback, and even gave us a coupon for 15% off. Wonderful service! Additionally, I had feared that going there on a Sat. afternoon would be a terrible experience, but things were in order, they had what we needed, and all the clerks we asked to help us were friendly, responsive and went out of their way to help us. I don't... More...
    (Shopping, Chain Stores)
    smithcrew5's Picture   smithcrew5    0 Comments   Comments
  • Excellent!! Very Good Customer Service

    I have been a regular at Toys R Us,Aurora since 2010,when we came from India to the US. Normally I don't write reviews but this one incident compelled me to write it,especially since the reviews what I've read on their website is contrary to my personal experience at the store. The staff has always been courteous and helpful. Yesterday I had gone to the store to buy a gift card and accidentally dropped my credit card at the store. I didn't realize it until I came back home after the thread ceremony which I attended at the temple. I got panicky and told my husband to cancel... More...
    (Shopping, Chain Stores)
    Rkini's Picture   Rkini    0 Comments   Comments
  • Stupid Customers

    Hmmmm I find it funny how all these ppl are complainin about ads and sayin that TRU needs to update their far as ads, u need to read the fine print and u won't be so disappointed when u get to the store, so hello idiots, its ur own fault! And the ppl talkin about them updatin the computers, ur speakin on somethin u know NOTHING about! The computers are programmed to follow the store policy and when it says somethin can't be done, then OH WELL! Ppl slander the ppl that work at customer service, but do u realize how many terrible attitudes these ppl have to deal with... More...
  • Shut Up!!

    Its funny that people will complain about long waiting lines during the holiday season. Do you guys not realize that these associates are working their butts off? You had to drive 20 miles only to wait in line for 20 mins..yada yada yada. Big deal. Get over it. Its not like these people are making you come out in (bitter cold, extensive heat, heavy traffic, freezing rain) to shop at the store. You made the choice to do your holiday shopping a few days or weeks before the biggest consumer holiday ever, and you should expect to have to wait in line. So stop giving these people a hard... More...
    atsunrise's Picture   atsunrise    1 Comments   Comments
  • Compliment !!

    I havent been in a Toys R Us for over 15 years. Assumed they were going to be like all the other retailers with no customer service & if you could find someone they could care less if you find what your looking for. WRONG! I was so pleasently surprised when I went into Toys R Us, Tacoma Mall, Tacoma Wa., on black friday. There were associates all over the place, met me at the front door and asked if I needed something specific or was just looking. I told them what I was there for (only because I had to be there.) They were all on ear peieces, headsets & radios! I had my 2 items plus... More...
    (Holiday shopping reviews)
    tonnilynn's Picture   tonnilynn    1 Comments   Comments
  • Buyer

    The buyer protection plan is great. My son's remote control car stopped working after 3 weeks. I phoned the number, they e-mailed me a shipping label, I printed the label and attached it to the box, dropped it off at a UPS store, and voila! three weeks later I had a gift card for the full amount of purchase. I will buy this plan for all purchases from now on. More...
    (Shopping, Chain Stores)
    corbinsmom's Picture   corbinsmom    0 Comments   Comments
  • satisfied customer

    I recently went to Toys R Us on Whipple Ave Canton, Oh and received the best customer service I have ever had, or even heard about. Two specific people, a woman named Mel and a man, Steve. They went above and beyond to make sure I was taken care of, even when they were extremely busy. I am very pleased and glad there are still people like them to help. More...
    (Featured Editor)
    camcam3's Picture   camcam3    1 Comments   Comments


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