Toys R Us Consumer Complaints All Reviews

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Toys R Us Reviews

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  • Great Employees at Toy R Us

    I realize that this is now June, however my daughter and I where shopping at the Tanger Outlet Mall in Terrell, Texas recently and they send me a request for a review which reminded me of our shopping experience we had there during the last Christmas season, so needless to say I am more than a few months late writing this review. My daughter and I shop at this mall a lot we always find such great deals and usually buy more than we had expected to because if it . Here it is the mad dash for shopping 3 or 4 days till Christmas. All the stores here and their employees at each store were so... More...
    (Shopping, Chain Stores)
    AprilSims65's Picture   AprilSims65    0 Comments   Comments
  • Bad service...

    I love toys r us. Im always shopping there. I usually go to the store located in Westland, Mi. The service there is ok with a good selection. I was in a different area and decided to go to the Livonia, Mi store location to check it out. The service there was bad... When I was ready to check out there was only one lane open. There were two girls working at the counter both were talking non stop to the other, they didn't say one word to me as I was checking out, not even eye contact, nothing. I thought it was pretty rude. When I lived in Idaho the service there was great. I was greeted... More...
    (Shopping, Chain Stores)
    lbullock7's Picture   lbullock7    0 Comments   Comments
  • ToysRUs Oxford Botley Road

    I bought a Spiderman toy for my son. He didn't like it so took it back. But the shop wouldn't take it because I had opened the packaging. It was a plastic toy and opening the packaging didn't cause any harm to the product. But they won't take it back because it is 'company policy'. Can they give this to me in writing? (this happened sometime around Christmas 2013) I visited them today (10:30 am 24th May 2014) to pick up a toy for my Son's friend's birthday party. I found a toy for the party and on the way to the till found a V-tech toy for... More...
    (Parenting, Nannies, Babies, Family)
  • Return

    To Whom This May Concern: I'm holding my 4 month old in my arms crying right now because of the nightmarish situation I'm going through with Toy's R Us. On July 8, I ordered the Baby Cache Montana Lifetime Convertible Crib. After receiving the crib I opened up the box to a crib that: 1. Looks nothing like the picture I saw on your website 2. The finish looks like it was completely wiped off 3. Emits a horrible oily-varnish odor that lingers in the room (not suitable for anyone, much less babies) 4. I cannot order the a convertible kit for it on your website because... More...

    This was for my grandsons birthday and I called the store and they said they had 4 so I drove there they checked me out and then I stood in the front of the store for 45 minutes waiting for them to bring it up..THEN was told by a rude little girl ( checker that they didn't have it ). Finally a manager walked by and told me that she would order it on line for me and have it shipped to the store and they would call me when it was in..I WAITED AND WAITED with no call..I finally called and they told me that it had already been picked up WHICH I assured them that it had not ( it appears... More...
    (Shopping, Chain Stores)
    CherylR's Picture   CherylR    0 Comments   Comments
  • BAD

    I was at the don mills Toys R Us last week and i just went to buy a stroller and i was there fot at least 2 hours just to get a stroller the emploes where very slow and it took 2 hours just for them to check if the stroller was in stock and at last the told me to go to the bad af the place to pick up the thing and then when i went it was the wrong stroller and the wanted as to take the wrong one and then at last the got the wright one i think you guys should give as a discount when you read the review send me a messege at that is all. More...
    (Parenting, Nannies, Babies, Family)
    dood35009's Picture   dood35009    0 Comments   Comments
  • Worst Customers ever

    I'm sitting here reading these reviews and I'm like you guys are NOTHING but complainers. Customer's in there every day with attitudes & thinking that they are suppose to give in to you guys. No. They are here to try to satisfy you, but when you're wrong, you're wrong. Get your life together and quit coming in a freakin toy store complaining. Read the small print on the add. Always do that for any store. I was in there and seen the rudest customers ever. I never in my life seen a bunch of adults act like children. It's really sad. More...
    (Shopping, Chain Stores)
  • No help

    Called ToysRus to report that my grandson had lost his gift card i had sent him. I gave them the gift card number and they could see it had been purchased in August 2008 and in November 2008 the time i made the call no one had used it. They told me they could suspend it but they could not issue another card with out having the investigation dept call me to determine whether or not a new card was going to be issued. Why doesn't ToysRus help the customer with a new card and cancel the original especially when they are given the number and can see the card had not been used for months.... More...
    (Featured Editor)
    Papa's Picture   Papa    2 Comments   Comments


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