Toys R Us Reviews and Complaints ^{All Reviews}

User comment:

I purchased a Kindle wifi with 3g site to store 10/4/11. I Purchased this because of original discription saying 3g wifi! Only option was to buy on-line and pick up at a store. I drive 40 minutes one direction to pick this up and was presented the model that didn't have the 3g. I even had the store look up how it was advertised on their web site. It was not advertised correctly! I was given an excuse that it was Amazons fault and was given the option to return it. Any other store that promotes a price whether it's right or not always honers it, then fixes their mistake! Not the store I went too. Then to top it off I stood there another 20-25 minutes because they allowed a customer to hen peck an order on their only computer they could do the return on instead of doing it for the customer to speed up the process. Toy R Us needs BIG improvements on customer service! Or the store I went to needs re-training. Oh and when I e-mailed them explaining what I went through and how it was handled I get no better customer service than I did in their store! Though I did noticed after I copied and pasted their false / wrong advertisement to the e-mail I sentthem they had no problem changing how it was advertised on their web site- SO they fixed it, but don't want to aknowlege they are in the wrong!! Thank you Toys R Us for wasting my time and gas money. Evidently if you read the reviews for the kindle without 3g now on their web site there were other people it happened to that are mad also. When I worked retail I was always taught to satisfy the customer because their experience is like a snowball effect- they will go home and tell a few people who tell a few more. Oh, and by the way I'm a mom of FOUR children- that's allot of sales you just lost from turning me away- just think of all the birthday parties we attend besides all the holiday gift giving we do - duh!

« Go back to the company page

How It Works

Some of the businesses using MeasuredUp

ADVERTISEMENT